Bank payments and local methods · Payment methods
OXXO for online stores: how Mexican shoppers pay in cash
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OXXO Pay lets shoppers in Mexico pay for online orders in cash. At checkout they get a voucher with a 32-digit reference, take it to any OXXO convenience store and pay at the till; the store is told by the next business day. Vouchers expire after five days by default (one to seven possible). Payments run from MX$10 to MX$10,000 in pesos. OXXO payments cannot be refunded or charged back, and there are no recurring payments.
- Type
- Cash voucher
- Where it works
- Mexico
- Currency
- MXN, MX$10 to MX$10,000
- Confirmation
- By the next business day after the cash payment
- Voucher expiry
- 5 days by default; 1–7 days possible
- Settlement
- Up to 4 business days
- Refunds
- Not possible through Stripe
- Disputes / chargebacks
- None
What PlatformDTC does
PlatformDTC checkout has no OXXO option today; Mexican shoppers can pay by card, Apple Pay, Google Pay or PayPal in pesos.
How a shopper pays with OXXO
The shopper selects OXXO and gives their name and email. They receive a voucher with a 32-digit reference, shown on screen or on a Stripe-hosted page, and can be emailed a link to it. At any OXXO store they show the voucher and pay cash; the cashier's receipt is their proof of payment.
Who can accept OXXO
Stripe accounts in Mexico, the US, Canada and Singapore can accept OXXO; accounts in the EEA and UK are in private preview. Settlement follows a fixed pattern: payments made Tuesday to Thursday settle the following Monday, and Friday to Monday payments settle the following Wednesday.
Frequently asked questions
- Can I refund an OXXO payment?
- No. Stripe says OXXO payments cannot be refunded, so you need your own way to credit customers.
- What is the maximum OXXO payment?
- MX$10,000 per payment on Stripe, with a minimum of MX$10.
- Can a US store accept OXXO?
- Yes. Stripe lists the US, Mexico, Canada and Singapore as business locations for OXXO.
Sources
- OXXO payments — Stripe
Related
- Boleto — Brazilian payment slip: the shopper gets a voucher and pays it at a bank, ATM or online banking.
- Konbini — Japanese cash payment at convenience stores (FamilyMart, Lawson, Ministop, Seicomart).
- Multibanco — Portuguese payment reference: the shopper pays an entity and reference number by ATM or online banking.
- MB WAY — Portuguese phone wallet: the shopper enters their phone number and approves in the MB WAY app.
- TWINT — Switzerland's mobile payment app: shoppers scan a QR code or switch to their TWINT app to approve.
- Swish — Sweden's mobile payment: the shopper approves in the Swish app with BankID.
- MobilePay — Danish and Finnish card wallet from Vipps MobilePay; shoppers approve in the MobilePay app.