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Bank payments and local methods · Payment methods

TWINT for online stores: how Swiss shoppers pay with TWINT

Checked

TWINT is Switzerland's mobile payment app. On a computer the shopper scans a QR code with their TWINT app; on a phone they switch to the TWINT app of their Swiss bank and approve. The result is immediate. Payments are in Swiss francs from CHF 0.50 to CHF 5,000. TWINT can be saved for later charges, supports disputes, and allows refunds for 180 days. Stripe requires stores to show prices in francs and ship to Switzerland.

Type
Mobile wallet
Where it works
Switzerland
Currency
CHF, CHF 0.50 to CHF 5,000
Confirmation
Immediate
Recurring payments
Yes, with a mandate the shopper approves in the TWINT app
Refunds
Within 180 days; a few minutes
Disputes
Yes; you can submit evidence
Who can accept
Stripe accounts in Switzerland, the EU/EEA and UK; consumer sales only

What PlatformDTC does

PlatformDTC checkout does not offer TWINT today; Swiss shoppers can pay by card, Apple Pay, Google Pay, PayPal in francs, or Klarna on one-time orders up to CHF 5,000.

How a shopper pays with TWINT

The shopper chooses TWINT and lands on a TWINT page. On desktop it shows a QR code to scan; on mobile the shopper picks their TWINT app (each Swiss bank has its own) and approves there. They then return to your site with an immediate result.

Requirements for your store

  • A working public website, not password-protected or unfinished.
  • Your legal business name, legal form, full address and terms on the site, plus a contact email or phone.
  • Prices shown in Swiss francs by the time the shopper reaches checkout.
  • Switzerland offered as a shipping destination if you sell physical goods.
  • TWINT can suspend merchants that break these rules.

Saved TWINT for repeat charges

A shopper can approve saving TWINT for future charges in the app. The mandate allows ad hoc charges with no fixed amount or schedule, and only one TWINT mandate can be active between a shopper and your business at a time. Shoppers can revoke it in their app.

Frequently asked questions

Do I need to show prices in CHF to accept TWINT?
Yes. Stripe requires prices in Swiss francs by the time the shopper reaches checkout.
Can TWINT be used for subscriptions?
Yes. Stripe supports saved TWINT mandates for off-session charges.
Can a US business accept TWINT through Stripe?
No. Stripe lists only Switzerland and European countries as business locations for TWINT.

Sources

Related

Payments library