How long does a shopper have to pay a boleto?

Three days by default on Stripe; you can set the expiry anywhere from 0 to 60 days.

Can I refund a Boleto payment?

Not through Stripe. Stripe lists both full and partial refunds as unsupported for Boleto.

Can a store outside Brazil accept Boleto?

No. Stripe lists Brazil as the only business location for Boleto. Sellers abroad can look at Pix instead.

Bank payments and local methods · Payment methods

Boleto for online stores: how Boleto Bancário works

Checked October 31, 2026

Boleto (Boleto Bancário) is Brazil's official payment slip, regulated by the Central Bank of Brazil. The shopper gives their contact and tax ID details, receives a voucher number or PDF, and pays it before it expires at a bank, ATM, authorised agency or online banking. Stripe confirms payment, typically the next business day. Boletos run from R$5 to R$49,999.99, cannot be charged back, cannot be refunded through Stripe, and are only for Brazilian businesses.

Type: Voucher (payment slip)
Where it works: Brazil (domestic only)
Currency: BRL, R$5.00 to R$49,999.99
Confirmation: Up to 1 business day after the shopper pays
Voucher expiry: 3 days by default; can be set from 0 to 60 days
Settlement: Up to 2 business days
Refunds: Not supported by Stripe
Disputes / chargebacks: None

What PlatformDTC does

PlatformDTC checkout does not issue boletos today; shoppers in Brazil can pay instantly by card, Apple Pay, Google Pay or PayPal in reais.

How a shopper pays with Boleto

The shopper chooses Boleto and enters their contact details and tax ID. Stripe shows a hosted voucher page where they copy the Boleto number or download the PDF. They pay it through a bank, ATM, authorised agency or online banking before the voucher expires. Stripe then confirms asynchronously, usually on the next business day.

What it means for your store

Orders wait: you should not ship until Stripe confirms payment, which can be days after the order if the shopper pays late in the voucher window.
No refunds through Stripe; plan another way to return money if needed.
No chargebacks, though Stripe contacts you about rare bank-side irregularities.
Only Brazilian Stripe accounts can accept Boleto.

Frequently asked questions

How long does a shopper have to pay a boleto?: Three days by default on Stripe; you can set the expiry anywhere from 0 to 60 days.
Can I refund a Boleto payment?: Not through Stripe. Stripe lists both full and partial refunds as unsupported for Boleto.
Can a store outside Brazil accept Boleto?: No. Stripe lists Brazil as the only business location for Boleto. Sellers abroad can look at Pix instead.

Sources

Boleto payments — Stripe