Is Braintree 2023 the shopper's fault?

No. It is an account configuration issue on the merchant side.

Which features trigger 2023?

Braintree names 3D Secure and Level 2/Level 3 data as examples.

Braintree · Decline codes

What does Braintree 2023 “Processor Does Not Support This Feature” mean?

Checked October 31, 2026

Braintree 2023 “Processor Does Not Support This Feature” means your account cannot process the feature the transaction used, such as 3D Secure or Level 2/Level 3 data. It is a hard decline caused by your setup, not the shopper's card. Ask Braintree to enable the feature, or stop sending it until it is enabled.

Type: Hard decline (merchant setup)
Who declined: Your Braintree account setup
Retry: No, not until the feature is enabled
Shopper action: Nothing; the store must fix it
Merchant action: Contact Braintree to enable the feature

What PlatformDTC does

PlatformDTC does not connect to Braintree, so this account-feature error has no counterpart there. On PlatformDTC's Stripe rail, a fault on the account side rather than the card (a revoked key, lost access to the store's account, an outage) is not booked as the customer's decline: the renewal stays due, is re-charged by a 15-minute sweep once fixed, and the subscriber gets no “payment failed” email.

Why it happens

The request included data or a flow (3D Secure, Level 2/3 data) that your merchant account or processor is not set up for.

What the store can do

Contact Braintree support if you believe your account should accept this kind of transaction, and remove the unsupported fields meanwhile.

For developers

Braintree returns processor_response_code 2023 with processor_response_text “Processor Does Not Support This Feature” and processor_response_type “hard_declined” on the Transaction object.

Frequently asked questions

Is Braintree 2023 the shopper's fault?: No. It is an account configuration issue on the merchant side.
Which features trigger 2023?: Braintree names 3D Secure and Level 2/Level 3 data as examples.

Sources

Declines: authorization decline codes — Braintree (PayPal)
Transaction response object — Braintree (PayPal)