Braintree · Decline codes
What does Braintree 2075 “Payer Account Is Locked Or Closed” mean?
Checked
Braintree 2075 “Payer Account Is Locked Or Closed” means the buyer's PayPal account cannot be used right now. It is a hard decline. The buyer needs to contact PayPal or pay with a different method. For a subscription, retries will keep failing until the buyer gives you something else.
- Type
- Hard decline
- Who declined
- PayPal
- Retry
- No
- Shopper action
- Contact PayPal or use another method
- Merchant action
- Ask for another payment method
What PlatformDTC does
PlatformDTC does not connect to Braintree. On its own PayPal rail the same answer is PAYER_ACCOUNT_LOCKED_OR_CLOSED, one of PlatformDTC's always-terminal codes: the subscription is cancelled without retries, whatever the store's retry settings.
Why it happens
PayPal locked or closed the buyer's account.
What the store can do
Ask the customer for a card or another method.
For developers
Braintree returns processor_response_code 2075 with processor_response_text “Payer Account Is Locked Or Closed” and processor_response_type “hard_declined” on the Transaction object.
Frequently asked questions
- Can a Braintree 2075 PayPal account recover?
- Only if PayPal unlocks it; the buyer must contact PayPal.
- Should I retry a subscription after 2075?
- No. Ask for another payment method.
Sources
- Declines: authorization decline codes — Braintree (PayPal)
- Transaction response object — Braintree (PayPal)
- Orders v2 API errors — PayPal
Related
- 2068 — Your PayPal business account is locked or closed.
- 2076 — This buyer can't pay this seller with PayPal.
- 2077 — PayPal's risk model refused the transaction.
- 2078 — PIN encryption error.
- 2079 — Your PayPal merchant account has a configuration error.
- 2080 — Invalid credentials.
- 2081 — PayPal sent a pending response Braintree doesn't support.