Braintree · Decline codes
What does Braintree 2068 “PayPal Business Account Locked or Closed” mean?
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Braintree 2068 “PayPal Business Account Locked or Closed” means there is a problem with your PayPal business account: it is locked or closed. It is a hard decline. Contact PayPal Support to resolve it; once fixed, you can process the transaction again.
- Type
- Hard decline (PayPal account)
- Who declined
- PayPal
- Retry
- Not until PayPal resolves it
- Shopper action
- Pay another way
- Merchant action
- Contact PayPal Support
What PlatformDTC does
PlatformDTC does not connect to Braintree; its PayPal rail talks to PayPal directly; the same situation there is PayPal's PAYEE_ACCOUNT_LOCKED_OR_CLOSED (“The merchant account is locked or closed”), fixed only in the store's PayPal account.
Why it happens
PayPal locked or closed the merchant account.
What the store can do
Contact PayPal Support urgently; all PayPal payments fail until it is resolved.
For developers
Braintree returns processor_response_code 2068 with processor_response_text “PayPal Business Account Locked or Closed” and processor_response_type “hard_declined” on the Transaction object.
Frequently asked questions
- Is Braintree 2068 about the buyer's account?
- No, your business account. Buyer account problems are 2075.
- How long does a 2068 lock last?
- Until PayPal resolves it with you.
Sources
- Declines: authorization decline codes — Braintree (PayPal)
- Transaction response object — Braintree (PayPal)
- Orders v2 API errors — PayPal
Related
- 2066 — Your PayPal business account is restricted.
- 2075 — The buyer's PayPal account is locked or closed.
- 2069 — PayPal blocked a duplicate order ID.
- 2070 — The buyer cancelled their pre-approved PayPal payments.
- 2071 — The receiving PayPal account isn't set up or confirmed.
- 2072 — The PayPal email address is badly formatted.
- 2073 — PayPal couldn't validate the transaction.
- 2074 — The card or bank inside the buyer's PayPal was declined.