Braintree · Decline codes
What does Braintree 2077 “Transaction Refused Due To PayPal Risk Model” mean?
Checked
Braintree 2077 “Transaction Refused Due To PayPal Risk Model” means PayPal declined this transaction because of its risk limits. It is a hard decline. Braintree says you need to contact PayPal Support to resolve it. Offer the buyer another way to pay meanwhile.
- Type
- Hard decline
- Who declined
- PayPal
- Retry
- Not until PayPal Support resolves it
- Shopper action
- Use another method
- Merchant action
- Contact PayPal Support
What PlatformDTC does
PlatformDTC does not connect to Braintree; its PayPal rail talks to PayPal directly, so PayPal's own risk decisions still apply there; PlatformDTC adds its own checkout block rules (country, email domain, device) before PayPal is even asked.
Why it happens
PayPal's risk model judged the payment too risky.
What the store can do
Contact PayPal Support and offer another method.
For developers
Braintree returns processor_response_code 2077 with processor_response_text “Transaction Refused Due To PayPal Risk Model” and processor_response_type “hard_declined” on the Transaction object.
Frequently asked questions
- Can I override PayPal risk with Braintree?
- No. Braintree says to contact PayPal Support.
- Is Braintree 2077 about my account or the buyer?
- Braintree does not say; PayPal Support can explain.
Sources
- Declines: authorization decline codes — Braintree (PayPal)
- Transaction response object — Braintree (PayPal)
- Orders v2 API errors — PayPal
Related
- 2085 — Your PayPal fraud settings blocked this buyer.
- 2073 — PayPal couldn't validate the transaction.
- 2078 — PIN encryption error.
- 2079 — Your PayPal merchant account has a configuration error.
- 2080 — Invalid credentials.
- 2081 — PayPal sent a pending response Braintree doesn't support.
- 2082 — PayPal requires buyer and seller in the same country.
- 2083 — PayPal needs the buyer's phone number.