Braintree · Decline codes
What does Braintree 2012 “Processor Declined – Possible Lost Card” mean?
Checked
Braintree 2012 “Processor Declined – Possible Lost Card” means the card has likely been reported lost and the bank will not approve it. It is a hard decline. Do not retry the card. The shopper should contact their bank or pay another way. Keep the message to the shopper neutral; they may simply be using an old card.
- Type
- Hard decline
- Who declined
- The shopper's bank
- Retry
- No. Never retry this card
- Shopper action
- Use another card
- Merchant action
- Ask for a different payment method
What PlatformDTC does
PlatformDTC does not connect to Braintree. The same answer on Stripe is lost_card, which PlatformDTC treats as a dead credential: no retries, no move to a backup processor, and the subscriber is told the card is no longer usable and asked to update it.
Why it happens
The cardholder reported the card lost and the bank blocked it. A replacement card has a new number, so the old one will never work again.
What the store can do
Ask for another payment method. Stripe's guidance for the same code is to present it to the shopper as a generic decline rather than say 'lost card'.
For developers
Braintree returns processor_response_code 2012 with processor_response_text “Processor Declined – Possible Lost Card” and processor_response_type “hard_declined” on the Transaction object.
Frequently asked questions
- Should I tell the shopper the card was reported lost?
- A neutral 'your bank declined this card, please use another' is safer. They may be using a card they replaced.
- Can Braintree 2012 ever pass on retry?
- No. The card is blocked for good.
Sources
- Declines: authorization decline codes — Braintree (PayPal)
- Transaction response object — Braintree (PayPal)
- Decline codes — Stripe
Related
- 2013 — The card has probably been reported stolen.
- 2053 — The card was reported lost or stolen.
- 2047 — The card was reported lost or stolen; the bank says keep it.
- 2014 — The bank suspects fraud on this payment.
- 2015 — The bank won't allow this transaction on this card.
- 2016 — This looks like a duplicate of a payment just made.
- 2017 — The cardholder asked the bank to stop this payment.
- 2018 — The cardholder told the bank to stop all recurring charges.