Braintree · Decline codes
What does Braintree 2053 “Card reported as lost or stolen” mean?
Checked
Braintree 2053 “Card reported as lost or stolen” means the cardholder or bank flagged the card as lost or stolen. It is a hard decline. Never retry it. The shopper should contact their bank or use a different payment method, and you should keep the decline message neutral.
- Type
- Hard decline
- Who declined
- The shopper's bank
- Retry
- No. Never retry
- Shopper action
- Use a different payment method
- Merchant action
- Ask for another payment method
What PlatformDTC does
PlatformDTC does not connect to Braintree. Stripe splits this into lost_card and stolen_card; PlatformDTC treats lost as a dead card and stolen as a fraud stop, so neither is retried or moved to a backup processor.
Why it happens
The card was blocked after a lost or stolen report. A replacement card will carry a new number.
What the store can do
Ask for another method. Watch for the same visitor trying several cards.
For developers
Braintree returns processor_response_code 2053 with processor_response_text “Card reported as lost or stolen” and processor_response_type “hard_declined” on the Transaction object.
Frequently asked questions
- Is Braintree 2053 the same as 2012 and 2013?
- Close: 2012 is possible lost, 2013 possible stolen, 2053 says reported lost or stolen.
- Can the shopper reuse this card?
- No. They need their replacement card or another method.
Sources
- Declines: authorization decline codes — Braintree (PayPal)
- Transaction response object — Braintree (PayPal)
- Decline codes — Stripe
Related
- 2012 — The card has probably been reported lost.
- 2013 — The card has probably been reported stolen.
- 2047 — The card was reported lost or stolen; the bank says keep it.
- 2054 — A reversal or refund amount doesn't match the original.
- 2055 — Invalid transaction division number.
- 2056 — The amount is above the transaction division limit.
- 2057 — The bank or cardholder restricted the card.
- 2058 — Your account needs 3D Secure to process this card.