Adyen · Decline codes
What does Adyen refusal reason 6 “Expired Card” mean?
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Adyen refusal reason 6, "Expired Card", means the card used for the transaction has expired and is therefore unusable. Adyen's raw responses list it as 54 Expired card: the expiry date is in the past, so the shopper should correct the date or use another payment method. Retrying the same details will never succeed; subscription customers need to update their stored card.
- Type
- Hard decline
- Who declined
- The shopper's card issuer
- Retry
- Not with the same card details; only an updated expiry date or card works.
- Shopper action
- Enter the new card's details.
- Merchant action
- Ask the customer to update their card.
What PlatformDTC does
PlatformDTC does not connect to Adyen; its checkout runs on Stripe and PayPal. The same answer arrives as Stripe's expired_card; PlatformDTC never retries it, tells the customer "the card has expired" and sends a link to update the card.
Why it happens
Raw response 54 means the expiry date has passed. Often the bank already mailed a replacement with a new date, or the shopper typed an old date from memory.
What the shopper can do
Use the expiry date on the card in your wallet now. If your bank sent a replacement card, use that one.
What the store can do
For recurring billing, prompt customers to update their card before it expires.
For developers
resultCode "Refused", refusalReasonCode "6", raw 54 Expired card. Visa places 54 in category 3 (issuer cannot approve with these details): up to 15 reattempts in 30 days, but only new details will succeed.
Frequently asked questions
- Can I retry an expired card on Adyen (refusal 6)?
- Not usefully. The card needs a new expiry date or replacing.
- Which raw response is behind Adyen refusal 6?
- Adyen's raw responses page lists 54 Expired card.
Sources
- Adyen refusal reasons — Adyen
- Adyen raw acquirer responses — Adyen
- Mapping to Visa system integrity fee categories (retry limits) — Adyen
- Stripe decline codes — Stripe
Related
- 8 — The card number is wrong or does not exist.
- 24 — The card security code (CVC) entered is wrong.
- 5 — The card is blocked and cannot be used.
- 7 — An amount mismatch occurred while the payment was being processed.
- 9 — Adyen could not reach the shopper's bank to authorize the payment.
- 10 — The shopper's bank does not support or allow this type of transaction on the card.
- 11 — 3D Secure authentication was not done or did not succeed.
- 12 — The card does not have enough money or credit for this amount.