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Digital wallets · Payment methods

Amazon Pay for online stores: how it works and who can accept it

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Amazon Pay lets shoppers check out on other websites with the payment and shipping details stored in their Amazon account. Through Stripe, businesses in the US and 16 European countries can accept it from customers worldwide; US businesses charge in US dollars, European ones in 12 currencies. Refunds can be made for 90 days, customers can dispute for 240 days, and a saved Amazon Pay account can be charged for recurring payments.

Type
Wallet linked to the shopper's Amazon account, reusable
Business locations (Stripe)
US, Austria, Belgium, Cyprus, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom
Customer locations
Worldwide
Currencies
US businesses: USD. European businesses: AUD, CHF, DKK, EUR, GBP, HKD, JPY, NOK, NZD, SEK, USD, ZAR
Refunds
Full or partial, within 90 days; some non-card refunds take up to 14 days
Disputes
Customers have 240 days; A-to-z Guarantee claims 90 days
Recurring payments
Supported
Payouts
Standard Stripe payout schedule

What PlatformDTC does

PlatformDTC checkout does not offer Amazon Pay today, even on stores that have it switched on in their Stripe account: the express row shows Apple Pay, Google Pay, PayPal and, where eligible, Klarna. Stripe offers Amazon Pay to businesses in the US and 16 European countries.

How a shopper pays with Amazon Pay

The shopper selects Amazon Pay, signs in on Amazon's hosted page and completes the payment with the shipping and payment details saved in their Amazon account. Once Amazon authorises it, Stripe confirms the payment immediately and the shopper returns to your order confirmation page. Signing in to Amazon is the shopper's authentication.

  • In the US, Amazon Pay can also be funded by Amazon Store Card, Amazon Store Card Installments, Amazon Visa Card Installments, Citi Flex Pay, Affirm and Shop with Points.
  • In the supported European countries other than the UK, it can also be funded by SEPA Direct Debit.

Refunds, disputes and A-to-z Guarantee claims

When a dispute opens, Stripe holds back the disputed amount and the dispute fee. Amazon Pay decides within 90 days after you submit evidence. An A-to-z Guarantee claim covers late delivery or item condition, follows the same process with a shorter deadline, and carries no dispute fee.

EventDeadline
You issue a refundWithin 90 days of the payment
Customer files a disputeWithin 240 days of purchase
Customer files an A-to-z Guarantee claimWithin 90 days of purchase
You respond to a chargebackUsually 10 days
You respond to an A-to-z claimUsually 6 days
Amazon Pay deadlines through Stripe

Frequently asked questions

Which countries can my business accept Amazon Pay from through Stripe?
The US plus Austria, Belgium, Cyprus, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain, Sweden, Switzerland and the United Kingdom. Customers can be anywhere.
What is an Amazon A-to-z Guarantee claim?
A claim a customer can file within 90 days of purchase about timely delivery or item condition. Stripe says it follows the same process as a dispute, with a shorter evidence deadline, and doesn't carry a dispute fee.
Is there a minimum Amazon Pay order?
Stripe says the minimum is 0.50 USD, 0.50 GBP or 0.50 EUR, with Stripe's standard minimums for other currencies.

Sources

Related

Payments library