PayPal · Decline codes
What does PayPal processor response code PP06 mean?
Checked
PayPal processor response code PP06 (ACCOUNT_CLOSED) means the account behind the card is closed; PayPal's description is "A previously open account is now closed." No retry can succeed. The shopper needs a different card or payment method, and merchants should ask subscribers whose saved card returns PP06 to add a new one.
- PayPal label
- ACCOUNT_CLOSED
- Type
- Hard decline
- Who declined
- The card's bank (via PayPal)
- Retry
- No, not on the same card
- Shopper action
- Use another card
- Merchant action
- Ask for a new card; never retry
- PlatformDTC renewal
- No retry; one-click update-card link and reminders
What PlatformDTC does
PlatformDTC maps PayPal PP06 to invalid_account, a decline no retry can fix. On either retry schedule (the default Fixed schedule or Smart retry), the renewal is never re-attempted on that card: the subscription is held past due (not cancelled) and the customer gets a one-click update-card link, re-sent up to 4 times per cycle. If those reminders run out and the store's auto-cancel setting is on, the subscription ends as involuntary churn.
Why it happens
The account was open before and has since been closed by the bank or the cardholder.
What the shopper can do
Use your new or another card, or your PayPal balance.
What the store can do
Stop charging the old card and send the customer an update-card request.
For developers
PayPal returns PP06 in processor_response.response_code on the capture (purchase_units[].payments.captures[]) or authorization of a card payment. PayPal's own name for it is ACCOUNT_CLOSED.
Declined card payments can also carry payment_advice_code in processor_response, the card network's advice; store it next to the response code.
Frequently asked questions
- Can PP06 be retried later?
- No. The account is closed.
- What's the difference between PP06 and 5140 CARD_CLOSED?
- PayPal lists both. Each means the old card can't be charged again; a new card is needed.
Sources
Related
- 5140 — Card closed: the card's account has been closed by the bank or cardholder.
- 1330 — Invalid account: the card's account is not valid for payments.
- 6300 — Account not on file: the bank has no record of this card account.
- PPRN — Reattempt not permitted: another attempt on this payment isn't allowed.
- PPAB — Account blocked by issuer: the card's bank has blocked the account.
- PPAD — Billing address: the payment was refused over the billing address.
- PPAX — Amount exceeded: the payment is over a limit on the card or account.
- PPCT — Card type unsupported: this type of card isn't accepted for the payment.