Braintree · Decline codes
What does Braintree 2084 “PayPal Tax Info Required” mean?
Checked
Braintree 2084 “PayPal Tax Info Required” means the buyer must complete their PayPal account information, including their phone number and all required tax information. It is a hard decline until they do. Ask the buyer to update PayPal or pay another way.
- Type
- Hard decline
- Who declined
- PayPal
- Retry
- Only after the buyer completes their account
- Shopper action
- Complete PayPal account details
- Merchant action
- Ask the buyer to update PayPal
What PlatformDTC does
PlatformDTC does not connect to Braintree; its PayPal rail talks to PayPal directly; account information PayPal requires from a buyer has to be completed in PayPal before it will pay there too.
Why it happens
PayPal requires tax details from this buyer that are missing.
What the store can do
Ask the buyer to complete their PayPal profile or use another method.
For developers
Braintree returns processor_response_code 2084 with processor_response_text “PayPal Tax Info Required” and processor_response_type “hard_declined” on the Transaction object.
Frequently asked questions
- Why does PayPal want tax information?
- Braintree only says PayPal requires it for this account.
- What can the buyer do?
- Complete phone and tax details in PayPal, or pay another way.
Sources
- Declines: authorization decline codes — Braintree (PayPal)
- Transaction response object — Braintree (PayPal)
Related
- 2083 — PayPal needs the buyer's phone number.
- 2085 — Your PayPal fraud settings blocked this buyer.
- 2086 — The amount is too large for the buyer's PayPal account.
- 2087 — Reference transactions aren't enabled on your PayPal account.
- 2088 — Your PayPal account doesn't accept this currency.
- 2089 — PayPal API permissions between accounts aren't set up.
- 2090 — Your PayPal/Venmo account can't refund more than was settled.