Braintree · Decline codes
What does Braintree 2083 “PayPal Phone Number Required” mean?
Checked
Braintree 2083 “PayPal Phone Number Required” means this transaction requires the buyer to provide a valid phone number. It is a hard decline. The buyer should contact PayPal, update their PayPal account with a phone number, or use a different payment method such as a card.
- Type
- Hard decline
- Who declined
- PayPal
- Retry
- Only after the buyer adds a phone number
- Shopper action
- Add a phone number in PayPal
- Merchant action
- Ask the buyer to update PayPal
What PlatformDTC does
PlatformDTC does not connect to Braintree; its PayPal rail talks to PayPal directly, so PayPal's own account requirements, such as a valid phone number, apply to buyers there in the same way.
Why it happens
The buyer's PayPal account lacks a phone number PayPal requires for this payment.
What the store can do
Ask the buyer to add a phone number in PayPal or use another method.
For developers
Braintree returns processor_response_code 2083 with processor_response_text “PayPal Phone Number Required” and processor_response_type “hard_declined” on the Transaction object.
Frequently asked questions
- Can I send the phone number to fix Braintree 2083?
- Braintree says the payer must provide it, via PayPal.
- Is 2083 permanent?
- No; it clears once the buyer completes their account.
Sources
- Declines: authorization decline codes — Braintree (PayPal)
- Transaction response object — Braintree (PayPal)
Related
- 2084 — The buyer must finish their PayPal tax information.
- 2085 — Your PayPal fraud settings blocked this buyer.
- 2086 — The amount is too large for the buyer's PayPal account.
- 2087 — Reference transactions aren't enabled on your PayPal account.
- 2088 — Your PayPal account doesn't accept this currency.
- 2089 — PayPal API permissions between accounts aren't set up.