Braintree · Decline codes
What does Braintree 2090 “PayPal or Venmo account not configured to refund more than settled amount” mean?
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Braintree 2090 “PayPal or Venmo account not configured to refund more than settled amount” means your account cannot refund more than the original transaction amount. It is a hard decline. Refund the settled amount or less, or contact PayPal Support about enabling larger refunds.
- Type
- Hard decline (refund)
- Who declined
- Your PayPal or Venmo account
- Retry
- No, not above the settled amount
- Shopper action
- Nothing
- Merchant action
- Refund the settled amount or ask PayPal
What PlatformDTC does
PlatformDTC does not connect to Braintree; its PayPal rail talks to PayPal directly, and PayPal's rules on refund size apply there in the same way.
Why it happens
The refund is larger than the settled payment.
What the store can do
Lower the refund, or contact PayPal Support.
For developers
Braintree returns processor_response_code 2090 with processor_response_text “PayPal or Venmo account not configured to refund more than settled amount” and processor_response_type “hard_declined” on the Transaction object.
Frequently asked questions
- Can I refund more than the original PayPal payment?
- Only if PayPal enables it on your account.
- Does 2090 apply to Venmo?
- Yes, Braintree names both PayPal and Venmo.
Sources
- Declines: authorization decline codes — Braintree (PayPal)
- Transaction response object — Braintree (PayPal)
Related
- 2065 — PayPal refunds must happen within 180 days.
- 2095 — No full refund after a partial PayPal refund.
- 2091 — Your PayPal account only takes your home currency.
- 2092 — The bank account couldn't be verified this way.
- 2093 — The PayPal payment method expired or was cancelled.
- 2094 — PayPal calls were made out of order.
- 2096 — The buyer and seller PayPal accounts are the same.