Braintree · Decline codes
What does Braintree 2089 “PayPal payee email permission denied for this request” mean?
Checked
Braintree 2089 “PayPal payee email permission denied for this request” means PayPal API permissions are not set up between your PayPal business accounts. It is a hard decline. Braintree asks you to contact them to fix it. The buyer cannot resolve it and should pay another way meanwhile.
- Type
- Hard decline (merchant setup)
- Who declined
- Your Braintree/PayPal setup
- Retry
- Not until permissions are granted
- Shopper action
- Use another method
- Merchant action
- Contact Braintree
What PlatformDTC does
PlatformDTC does not connect to Braintree, and this cross-account PayPal permission is a Braintree setup step with no counterpart on PlatformDTC, whose PayPal rail charges PayPal directly for each store.
Why it happens
One PayPal business account lacks permission to act for another.
What the store can do
Contact Braintree support.
For developers
Braintree returns processor_response_code 2089 with processor_response_text “PayPal payee email permission denied for this request” and processor_response_type “hard_declined” on the Transaction object.
Frequently asked questions
- When does Braintree 2089 appear?
- When payments involve PayPal business accounts without the required API permissions.
- Who fixes 2089?
- Braintree support.
Sources
- Declines: authorization decline codes — Braintree (PayPal)
- Transaction response object — Braintree (PayPal)
Related
- 2071 — The receiving PayPal account isn't set up or confirmed.
- 2079 — Your PayPal merchant account has a configuration error.
- 2090 — Your PayPal/Venmo account can't refund more than was settled.
- 2091 — Your PayPal account only takes your home currency.
- 2092 — The bank account couldn't be verified this way.
- 2093 — The PayPal payment method expired or was cancelled.
- 2094 — PayPal calls were made out of order.
- 2095 — No full refund after a partial PayPal refund.