Adyen · Decline codes
What does Adyen refusal reason 50 “Token Revoked” mean?
Checked
Adyen refusal reason 50, "Token Revoked", means the token granted to the merchant for recurring charges was disabled by the shopper. Any further charge on that token will fail. Stop the recurring billing on it and, if the customer wants to continue, ask them to set up a new payment method.
- Type
- Hard decline
- Who declined
- The shopper
- Retry
- No. A new authorization from the shopper is needed.
- Shopper action
- Set up payment again if you want to continue.
- Merchant action
- Stop charging the token; ask the customer to re-authorize.
What PlatformDTC does
PlatformDTC does not connect to Adyen; its checkout runs on Stripe and PayPal. The closest PlatformDTC cases, a PayPal saved account or billing agreement the buyer cancelled, are always terminal: the subscription is cancelled as a buyer revocation, never retried.
Why it happens
The shopper withdrew the permission behind the stored token, for example from their wallet or bank's list of saved merchants.
What the shopper can do
If you still want the subscription, pay again and save a new payment method.
What the store can do
Mark the token unusable and contact the customer. Charging a revoked token repeatedly only produces failures.
For developers
refusalReasonCode "50". Remove or flag the stored recurring detail so future renewals do not use it.
Frequently asked questions
- Can I keep charging after Adyen refusal 50?
- No. The shopper disabled the token; a new authorization is needed.
- Is Adyen refusal 50 the same as a revocation of authorization (26)?
- Both stop recurring billing; 50 is the shopper disabling the token, 26 is a revocation order through the card scheme.
Sources
- Adyen refusal reasons — Adyen
Related
- 26 — The shopper asked their bank to stop this subscription or all recurring payments (raw R0, R1, R3).
- 5 — The card is blocked and cannot be used.
- 2 — The issuer refused the payment and gave no usable reason; Adyen's catch-all refusal.
- 3 — The issuer referred the payment: it wants the cardholder (or merchant) to contact it first.
- 4 — Something failed on the acquirer's side, not with the shopper's card.
- 6 — The card's expiry date has passed.
- 7 — An amount mismatch occurred while the payment was being processed.