Adyen · Decline codes
What does Adyen refusal reason 25 “Restricted Card” mean?
Checked
Adyen refusal reason 25, "Restricted Card", maps raw decline codes 62 Restricted Card and 62 Invalid card in this country. The issuer has restricted where the card can be used, for example because of embargoes or a country block. The shopper should use another card or ask the bank to lift the restriction; retrying the same card will not help.
- Type
- Hard decline
- Who declined
- The shopper's card issuer
- Retry
- No automatic retries; the restriction has to be lifted first.
- Shopper action
- Use another card or contact the bank.
- Merchant action
- Ask for another payment method.
What PlatformDTC does
PlatformDTC does not connect to Adyen; its checkout runs on Stripe and PayPal. The matching Stripe answer is restricted_card; PlatformDTC treats raw 62 as never-retry, holds the renewal and emails the customer a link to use a different card.
Why it happens
Restrictions are set by the issuer: country blocks, embargoes, or limits on certain merchant types.
What the shopper can do
Try another card, or ask your bank whether the card can be used with this merchant or country.
What the store can do
Offer another method. Visa lists raw 62 in category 2 with a 15-in-30-days cap, but only the bank lifting the restriction will change the answer.
For developers
refusalReasonCode "25", refusalReasonRaw "62 : Restricted Card" or "62 : Invalid card in this country".
Frequently asked questions
- What does Restricted Card mean on Adyen (refusal 25)?
- The issuer has restricted where the card can be used, for example by country.
- Can I retry Adyen refusal 25?
- Not usefully until the bank lifts the restriction.
Sources
- Adyen refusal reasons — Adyen
- Adyen raw acquirer responses — Adyen
- Mapping to Visa system integrity fee categories (retry limits) — Adyen
- Stripe decline codes — Stripe
Related
- 23 — The issuer or acquirer does not permit this transaction on this card (raw 57 or 58).
- 5 — The card is blocked and cannot be used.
- 10 — The shopper's bank does not support or allow this type of transaction on the card.
- 26 — The shopper asked their bank to stop this subscription or all recurring payments (raw R0, R1, R3).
- 27 — A specific refusal Adyen could not reliably map to one of its named reasons.
- 28 — The amount is above the spending limit allowed on the card (raw 61).
- 29 — The card has been used more times than its issuer allows in the period (raw 65).
- 31 — The shopper's bank reported the payment as suspected fraud (raw 59 or 34).