When does Checkout.com 20064 appear?

When the value sent does not match the original value the bank holds, according to the code's name.

Is 20064 the shopper's fault?

Rarely. It is usually about amounts between systems, not the shopper's card.

Checkout.com · Decline codes

What does Checkout.com 20064 “Original value incorrect” mean?

Checked October 31, 2026

Checkout.com 20064 "Original value incorrect" means the bank refused because the value did not match what it expected, typically against an earlier, original transaction. Checkout.com's shopper message is to try a different card or contact the bank. It is a 20xxx soft decline in Visa's generic category 4.

Type: Soft decline (20xxx)
Who declined: The shopper's card issuer
Retry: Possibly. Visa category 4 (generic): at most 15 retries in 30 days
Shopper action: Use another card or contact the bank
Merchant action: Check the amount sent, then retry

What PlatformDTC does

For Checkout.com 20064, PlatformDTC's checkout does not offer PayPal card fields or any backup processor. Unlisted codes never reroute, because guessing wrong costs more than the one recovery it might win. Checkout.com 20064 is not yet in PlatformDTC's renewal table, so a renewal declined with it follows the store's normal retry schedule and is logged so it can be classified.

Why it happens

It appears when an amount refers back to an earlier authorization and the figures do not line up.

What the shopper can do

Try again or with another card; the bank can say more.

What the store can do

Compare the amounts on the original and the new payment in the Dashboard before retrying.

For developers

The payment comes back with status Declined, response_code 20064 and a response_summary such as "Original value incorrect" (Checkout.com notes the text can vary by endpoint). Checkout.com's Visa table puts this code in category 4, which it pairs with recommendation code 02 (try again later); read processing.recommendation_code on the response.

Frequently asked questions

When does Checkout.com 20064 appear?: When the value sent does not match the original value the bank holds, according to the code's name.
Is 20064 the shopper's fault?: Rarely. It is usually about amounts between systems, not the shopper's card.

Sources

API response codes — Checkout.com
Visa response codes — Checkout.com
Mapping to Visa system integrity fee categories — Adyen