Braintree · Decline codes
What does Braintree 2073 “PayPal Validation Error” mean?
Checked
Braintree 2073 “PayPal Validation Error” means PayPal could not validate this transaction. It is a hard decline. Braintree asks you to contact them for details, since the cause sits between your integration, Braintree and PayPal rather than with the buyer.
- Type
- Hard decline
- Who declined
- PayPal
- Retry
- Not until resolved with Braintree
- Shopper action
- Use another method
- Merchant action
- Contact Braintree
What PlatformDTC does
PlatformDTC does not connect to Braintree; its PayPal rail talks to PayPal directly. If PlatformDTC cannot reach PayPal at all on a renewal, it treats that as its own transport failure: the charge is deferred, not dunned.
Why it happens
Data sent to PayPal failed its validation.
What the store can do
Contact Braintree support with the transaction ID.
For developers
Braintree returns processor_response_code 2073 with processor_response_text “PayPal Validation Error” and processor_response_type “hard_declined” on the Transaction object.
Frequently asked questions
- Is Braintree 2073 the buyer's fault?
- No. Braintree asks the merchant to contact support.
- What should the buyer do meanwhile?
- Use another payment method.
Sources
- Declines: authorization decline codes — Braintree (PayPal)
- Transaction response object — Braintree (PayPal)
- Orders v2 API errors — PayPal
Related
- 2079 — Your PayPal merchant account has a configuration error.
- 2094 — PayPal calls were made out of order.
- 2074 — The card or bank inside the buyer's PayPal was declined.
- 2075 — The buyer's PayPal account is locked or closed.
- 2076 — This buyer can't pay this seller with PayPal.
- 2077 — PayPal's risk model refused the transaction.
- 2078 — PIN encryption error.