Which preferences cause Braintree 2063?

Braintree names blocks on eChecks or foreign currencies as examples.

Can the buyer fix 2063?

Only by paying another way; the fix is in your account settings.

Braintree · Decline codes

What does Braintree 2063 “PayPal Business Account preference resulted in the transaction failing” mean?

Checked October 31, 2026

Braintree 2063 “PayPal Business Account preference resulted in the transaction failing” means your account is set to block certain payment types, such as eChecks or foreign currencies. It is a hard decline caused by your settings. Change the preference, or contact Braintree if you think it is wrong.

Type: Hard decline (PayPal account setting)
Who declined: Your PayPal business account
Retry: No, not until settings change
Shopper action: Use another payment method
Merchant action: Change payment receiving preferences

What PlatformDTC does

PlatformDTC does not connect to Braintree; its PayPal rail talks to PayPal directly, so the same PayPal account preferences decide what that store's PayPal checkout can accept.

Why it happens

Your PayPal business account blocks the payment type or currency the buyer used.

What the store can do

Review your PayPal payment receiving preferences, or contact Braintree.

For developers

Braintree returns processor_response_code 2063 with processor_response_text “PayPal Business Account preference resulted in the transaction failing” and processor_response_type “hard_declined” on the Transaction object.

Frequently asked questions

Which preferences cause Braintree 2063?: Braintree names blocks on eChecks or foreign currencies as examples.
Can the buyer fix 2063?: Only by paying another way; the fix is in your account settings.

Sources

Declines: authorization decline codes — Braintree (PayPal)
Transaction response object — Braintree (PayPal)
Orders v2 API errors — PayPal