How long do I have to refund a PayPal payment?

180 days from the sale, according to Braintree's description of 2065.

Braintree · Decline codes

What does Braintree 2065 “Refund Time Limit Exceeded” mean?

Checked October 31, 2026

Braintree 2065 “Refund Time Limit Exceeded” means PayPal requires refunds within 180 days of the sale, and this one is later, so it cannot be processed. It is a hard decline. To give the buyer money back, you will need another method outside the original PayPal transaction.

Type: Hard decline (refund)
Who declined: PayPal
Retry: No
Shopper action: Nothing
Merchant action: Refund another way

What PlatformDTC does

PlatformDTC does not connect to Braintree; its PayPal rail talks to PayPal directly, so PayPal's 180-day refund window applies to PayPal orders there exactly as it does through Braintree.

Why it happens

The sale is older than PayPal's 180-day refund window.

What the store can do

Arrange the refund another way, and refund promptly in future.

For developers

Braintree returns processor_response_code 2065 with processor_response_text “Refund Time Limit Exceeded” and processor_response_type “hard_declined” on the Transaction object.

Frequently asked questions

How long do I have to refund a PayPal payment?: 180 days from the sale, according to Braintree's description of 2065.
Can Braintree override 2065?: No. It is PayPal's rule.

Sources

Declines: authorization decline codes — Braintree (PayPal)
Transaction response object — Braintree (PayPal)
Orders v2 API errors — PayPal