Braintree · Decline codes
What does Braintree 2072 “PayPal Payee Email Incorrectly Formatted” mean?
Checked
Braintree 2072 “PayPal Payee Email Incorrectly Formatted” means the PayPal email address is not valid. Braintree notes the customer made a typo or is trying to use an invalid PayPal account. It is a hard decline: correct the address before trying again.
- Type
- Hard decline
- Who declined
- PayPal
- Retry
- Only with a valid email
- Shopper action
- Check the PayPal email
- Merchant action
- Check the payee email
What PlatformDTC does
PlatformDTC does not connect to Braintree; its PayPal rail talks to PayPal directly, so an invalid or mistyped PayPal account is refused by PayPal there as well; a corrected account or another payment method is the fix.
Why it happens
A typo or invalid PayPal account email.
What the store can do
Check the email used for the payee, and ask the buyer to confirm theirs.
For developers
Braintree returns processor_response_code 2072 with processor_response_text “PayPal Payee Email Incorrectly Formatted” and processor_response_type “hard_declined” on the Transaction object.
Frequently asked questions
- Is Braintree 2072 a typo?
- Usually. Braintree points to a typo or an invalid PayPal account.
- Can I retry 2072?
- Only after correcting the email.
Sources
- Declines: authorization decline codes — Braintree (PayPal)
- Transaction response object — Braintree (PayPal)
Related
- 2071 — The receiving PayPal account isn't set up or confirmed.
- 2073 — PayPal couldn't validate the transaction.
- 2074 — The card or bank inside the buyer's PayPal was declined.
- 2075 — The buyer's PayPal account is locked or closed.
- 2076 — This buyer can't pay this seller with PayPal.
- 2077 — PayPal's risk model refused the transaction.
- 2078 — PIN encryption error.