Why does the shopper's statement not show my store name?

PayNow does not support custom statement descriptors; shoppers see Stripe Payments Singapore and a reference.

How long is a PayNow QR code valid?

One hour. After that the shopper starts a new payment, which creates a new QR code.

Can I refund a PayNow payment?

Yes, fully or partly within 90 days; Stripe says refunds take up to about five minutes.

Bank payments and local methods · Payment methods

PayNow for online stores: how Singapore's QR payment works

Checked October 31, 2026

PayNow is Singapore's instant transfer service between bank and e-wallet accounts. At an online checkout the shopper scans a PayNow QR code with their banking or payment app and approves within one hour; confirmation is immediate. Payments are in Singapore dollars from S$0.50 to S$200,000. PayNow has no chargebacks and no recurring payments, refunds are allowed for 90 days, and on Stripe only Singapore businesses can accept it.

Type: Real-time bank transfer by QR code
Where it works: Singapore (domestic only)
Currency: SGD
Limits: S$0.50 to S$200,000 per payment (Stripe)
Confirmation: Immediate; money available in your Stripe balance the next day
Refunds: Within 90 days; done in about 5 minutes
Disputes / chargebacks: None
Recurring payments: Not supported

What PlatformDTC does

PayNow is not offered on PlatformDTC checkout today; Singapore shoppers can pay by card, Apple Pay, Google Pay or PayPal in Singapore dollars.

How a shopper pays with PayNow

Stripe shows a PayNow QR code. On a computer the shopper scans it with a participating app on their phone; on a phone they save the QR image and upload it in their app. They approve within an hour, after which the code expires. A paid QR code cannot be used again.

The Association of Banks in Singapore describes PayNow as free for retail customers and available 24/7, with participants including banks and major payment institutions such as e-wallets.

What it means for your store

PayNow has no chargebacks, because each payment is approved in a separate app. The shopper's statement shows STRIPE PAYMENTS SINGAPORE PTE. LTD. and a reference, not your shop name, so include clear order details in your confirmation email. PayNow is available only to Singapore Stripe accounts and does not work in Stripe Checkout's subscription mode.

Frequently asked questions

Why does the shopper's statement not show my store name?: PayNow does not support custom statement descriptors; shoppers see Stripe Payments Singapore and a reference.
How long is a PayNow QR code valid?: One hour. After that the shopper starts a new payment, which creates a new QR code.
Can I refund a PayNow payment?: Yes, fully or partly within 90 days; Stripe says refunds take up to about five minutes.

Sources

PayNow payments — Stripe
PayNow — The Association of Banks in Singapore