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PayPal · Decline codes

What does the PayPal TRANSACTION_LIMIT_EXCEEDED error mean?

Checked

PayPal's TRANSACTION_LIMIT_EXCEEDED error means the total payment amount went over a transaction limit, so PayPal declined it. PayPal doesn't say which limit applied. The buyer can split the order, pay a smaller amount, or use another method; the merchant should check whether its account limits suit its order sizes.

PayPal description
Total payment amount exceeded transaction limit.
Type
Limit
Who declined
PayPal
Retry
Only after the cause is fixed
Shopper action
Pay a smaller amount or use another method
Merchant action
Check account limits; offer another method
PlatformDTC renewal (Smart retry)
Treated as generic and flagged; PayPal ladder

What PlatformDTC does

PlatformDTC has no specific rule for TRANSACTION_LIMIT_EXCEEDED: it is treated as a generic decline and logged as unclassified so the team can review it. With Smart retry on, a PayPal subscription renewal declined this way follows the PayPal ladder: up to 7 attempts, each at least 3 days after the last, moved to the subscriber's next payday when one falls within a week, inside a window of at least 24 days.

Why it happens

The order total was above a limit PayPal enforces for this transaction.

What the shopper can do

Split the order or pay with a card.

What the store can do

If large orders hit this often, ask PayPal about the limits on your account.

For developers

details[0].issue = TRANSACTION_LIMIT_EXCEEDED. The same amount will be refused again.

Frequently asked questions

What is the PayPal transaction limit?
PayPal's error doesn't state it; it depends on the accounts involved.
Will a retry work?
Not for the same amount, unless the limit changes.

Sources

Related

Payments library