Checkout.com · Decline codes
What does Checkout.com 30035 “Contact acquirer - Pick up” mean?
Checked
Checkout.com 30035 "Contact acquirer - Pick up" is a hard decline: the bank wants the card withdrawn and refers the merchant to its acquirer. Checkout.com tells the shopper to try a different card or contact the bank. The card should not be retried.
- Type
- Hard decline (30xxx)
- Who declined
- The shopper's card issuer
- Retry
- Possibly. Visa category 4 (generic): at most 15 retries in 30 days
- Shopper action
- Use another card
- Merchant action
- Do not retry; contact Checkout.com if it repeats
What PlatformDTC does
PlatformDTC classifies Checkout.com 30035 as never retry. Checkout does not offer a backup processor for it, because the same card or the same details fail the same way everywhere. A subscription renewal declined with 30035 is never retried: the subscription is held past due and the customer is emailed a link to add a new card.
Why it happens
The issuer withdrew the card and asks the acquiring side to get involved.
What the shopper can do
Pay with a different card.
What the store can do
Stop attempts on this card; contact Checkout.com support if you need detail.
For developers
The payment comes back with status Declined, response_code 30035 and a response_summary such as "Contact acquirer - Pick up" (Checkout.com notes the text can vary by endpoint). Checkout.com's Visa table puts this code in category 4, which it pairs with recommendation code 02 (try again later); read processing.recommendation_code on the response.
Frequently asked questions
- Who is the acquirer in Checkout.com 30035?
- The merchant's acquiring bank or processor, here Checkout.com's side.
- Can 30035 pass later?
- Not with this card.
Sources
- API response codes — Checkout.com
- Visa response codes — Checkout.com
- Mapping to Visa system integrity fee categories — Adyen
Related
- 30036 — The card is restricted and the bank wants it withdrawn.
- 30033 — The card is expired and the bank wants it taken out of use.
- 30037 — The bank withdrew the card and asks the acquirer's security team to call.
- 30041 — The card was reported lost. Never retry it.
- 30043 — The card was reported stolen. Never retry, and be careful with the order.
- 30044 — An anonymous prepaid card cannot pay more than 50 EUR under EU anti-money-laundering rules.
- 30046 — The card's account is closed. Never retry.