Checkout.com · Decline codes
What does Checkout.com 30036 “Restricted card - Pick up” mean?
Checked
Checkout.com 30036 "Restricted card - Pick up" is a hard decline: the card is restricted and the bank wants it taken out of use. Checkout.com advises trying a different card or contacting the bank. Unlike 20062, a plain restricted card, this one comes with a pick-up instruction.
- Type
- Hard decline (30xxx)
- Who declined
- The shopper's card issuer
- Retry
- Possibly. Visa category 4 (generic): at most 15 retries in 30 days
- Shopper action
- Use another card
- Merchant action
- Never retry this card
What PlatformDTC does
In PlatformDTC's routing table Checkout.com 30036 is a never-retry decline: no automatic second attempt and no reroute to PayPal card fields, since retrying the same card only adds refusals to the store's record. A subscription renewal declined with 30036 is never retried: the subscription is held past due and the customer is emailed a link to add a new card.
Why it happens
The issuer restricted the card and told merchants to withdraw it.
What the shopper can do
Use a different card, and ask the bank about this one.
What the store can do
Do not retry. Offer another payment method.
For developers
The payment comes back with status Declined, response_code 30036 and a response_summary such as "Restricted card - Pick up" (Checkout.com notes the text can vary by endpoint). Checkout.com's Visa table puts this code in category 4, which it pairs with recommendation code 02 (try again later); read processing.recommendation_code on the response.
Frequently asked questions
- How is 30036 different from 20062?
- 20062 is a restriction that may be lifted (Visa category 2). 30036 adds a pick-up instruction in the hard range.
- Will Checkout.com 30036 work tomorrow?
- No. Use another card.
Sources
- API response codes — Checkout.com
- Visa response codes — Checkout.com
- Mapping to Visa system integrity fee categories — Adyen
Related
- 30035 — The bank withdrew the card and refers the merchant to its acquirer.
- 30037 — The bank withdrew the card and asks the acquirer's security team to call.
- 30041 — The card was reported lost. Never retry it.
- 30043 — The card was reported stolen. Never retry, and be careful with the order.
- 30044 — An anonymous prepaid card cannot pay more than 50 EUR under EU anti-money-laundering rules.
- 30046 — The card's account is closed. Never retry.
- 41101 — Blocked by one of your own client-level risk rules in Checkout.com.