Authorize.Net · Decline codes
What does Authorize.Net 35 “An error occurred during processing. Call Merchant Service Provider” mean?
Checked
Authorize.Net response reason code 35, "An error occurred during processing. Call Merchant Service Provider", means the merchant was incorrectly set up at the processor. Every card will keep failing until the setup is corrected, so this is not something the shopper can fix. Call your merchant service provider with the transaction details.
- Type
- Error (merchant setup)
- Who declined
- Your processor setup
- Retry
- No, until your merchant service provider fixes the setup.
- Shopper action
- Nothing; the store has to fix its account.
- Merchant action
- Call your merchant service provider.
What PlatformDTC does
PlatformDTC treats Authorize.Net code 35 as a setup fault on the gateway side: a subscription renewal that hits it is deferred rather than dunned, so customers are not blamed for a merchant account problem.
Why it happens
Authorize.Net's note: "The merchant was incorrectly set up at the processor."
What the store can do
Contact your merchant service provider and ask them to check your account configuration at the processor.
For developers
errors[0].errorCode "35". Related setup codes include 24, 29, 30, 31, 34, 38 and 43, each naming a specific processor's identifiers.
Frequently asked questions
- Can a shopper fix Authorize.Net code 35?
- No. Your merchant account setup at the processor needs correcting.
- Who do I call about Authorize.Net code 35?
- Your merchant service provider.
Sources
- Authorize.Net Response Code Tool (response reason codes) — Authorize.Net
- Authorize.Net response codes (JSON list behind the Response Code Tool) — Authorize.Net
Related
- 19 — Authorize.Net did not get an answer from the card processor (a connection problem).
- 63 — Often your business details (such as country) are wrong for a TSYS processor account.
- 57 — The processor could not interpret data in the request, such as a bad CVV length or ZIP format.
- 120 — The original transaction timed out and the automatic void of it also failed.
- 16 — The transaction ID you referenced (for a refund or void) is not on this Authorize.Net account.
- 50 — You can only refund a settled transaction; this one has not settled yet.
- 54 — The refund can't be issued: unsettled, wrong type or currency, bad ID, or settled over 180 days ago.