Checkout.com · Decline codes
What does Checkout.com 30015 “No such issuer” mean?
Checked
Checkout.com 30015 "No such issuer" means the first digits of the card number do not match any card-issuing bank. Checkout.com says the payment was declined due to incorrect details and to try again with updated details. Visa lists it in category 1, so the same number must never be resubmitted.
- Type
- Hard decline (30xxx)
- Who declined
- The card network
- Retry
- No. Visa category 1: the issuer will never approve this card
- Shopper action
- Check the card number, or use another card
- Merchant action
- Never retry the same number
What PlatformDTC does
PlatformDTC classifies Checkout.com 30015 as never retry. Checkout does not offer a backup processor for it, because the same card or the same details fail the same way everywhere. A subscription renewal declined with 30015 is never retried: the subscription is held past due and the customer is emailed a link to add a new card.
Why it happens
A typo in the leading digits, a made-up number, or a card range that no longer exists.
What the shopper can do
Re-enter the card number carefully, or use another card.
What the store can do
Ask the shopper to correct the number. Many 30015s in a row from one visitor can be card testing.
For developers
The payment comes back with status Declined, response_code 30015 and a response_summary such as "No such issuer" (Checkout.com notes the text can vary by endpoint). Checkout.com's Visa table puts this code in category 1, which it pairs with recommendation code 03 (do not try again); read processing.recommendation_code on the response.
Frequently asked questions
- Is Checkout.com 30015 the same as 20014?
- Close: 20014 is no such account at the bank, 30015 is no such bank for the number. Both are Visa category 1.
- Can 30015 succeed on a retry?
- Only with a corrected card number.
Sources
- API response codes — Checkout.com
- Visa response codes — Checkout.com
- Mapping to Visa system integrity fee categories — Adyen
Related
- 30007 — The bank withdrew the card under special conditions. Never retry.
- 30020 — The payment amount was not valid.
- 30004 — The bank wants the card taken out of use, without saying fraud. Never retry.
- 30021 — The card has reached its total spending limit.
- 30022 — The card has reached its limit on the number of transactions.
- 30033 — The card is expired and the bank wants it taken out of use.
- 30034 — The bank suspects fraud and wants the card withdrawn. Never retry.
- 30035 — The bank withdrew the card and refers the merchant to its acquirer.