PlatformDTC Inbox

Turn browsers into buyers using the power of chat

Manage customer conversations, create automated messages, and get insights to focus on chats that convert, all from PlatformDTC Inbox.

Get the app

Don't have a PlatformDTC store? Get started with a 3-day free trial.

How PlatformDTC Inbox works

Set it up on your store

Add PlatformDTC Inbox for free and customize online store chat, welcome messages, and more from the online store editor.

A mobile and desktop screen of PlatformDTC inbox showing a message from a customer.

Chat anytime from anywhere

Talk to customers and manage conversations with ease from the mobile app or web.

Instant answers interface showing suggestions for questions and answers to common queries.

Answer instantly

Get AI-generated answers to the most commonly asked questions, so shoppers get the info they need right away.

Harness powerful insights

Turn conversations into checkouts

Cart actions

Get insights into what customers have in their cart when you talk to them using online store chat.

Discount codes

Share custom discount codes over chat to close sales and turn a one-time shopper into a loyal customer.

Message classification

Identify conversations that are likely to lead to a sale with automatic message classification.

Business owner uses PlatformDTC Inbox to chat with a customer on her mobile device.

more than customer support

70% of PlatformDTC Inbox conversations are with customers making a purchasing decision

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Empower yourself and your team

Help more customers in less time

Business owner uses PlatformDTC Inbox's instant answers feature to help customers help themselves.

Drive conversion with instant answers

PlatformDTC Magic suggests personalized FAQs and responses for your store. Review and publish instant answers that are crafted to your business in your store's chat window, moving buyers closer to a sale.

Generate suggested replies

Quickly respond to live chat inquiries with help from PlatformDTC Magic. Review, edit, and respond to drive top-of-funnel conversions, turning more chats into checkouts.

Order status

Spend less time on customer support and send automated order status updates over online store chat.

PlatformDTC Inbox is a powerful tool... it helps me rescue sales after spending time, money, and energy getting a customer to that point. It pays huge dividends.
Wood Wood Toys
Rennie Wood — Owner

The power to chat on your terms

Customers expect answers fast, and the pressure to respond in real time is a challenge for most businesses. But with PlatformDTC Inbox, you can deliver high-quality messages without the need for live business chat.