Everything that happens in your store, live

Added

• Team actions. Every change a staff member makes in the dashboard is recorded with their name: cancelling or fulfilling an order, editing a product, replying to or approving a support message, publishing a page, changing settings, bulk subscription actions. Repeated edits to the same thing within ten minutes are grouped into one entry.
• Agent actions. Every reply the support agent sends, every subscription it changes, and every draft or escalation waiting for you.
• Automations. Renewal billing and failed payments, subscription automation rules, cancellations after an order is cancelled or disputed, Highest-risk order cancellations and card blocks, and abandoned checkouts recovered, summarised per day.
• Customers. Orders placed and new subscriptions per day, and customers cancelling, pausing or skipping from their portal.
• Filters on Activity: who acted (Agents, Team, Automations, Customers), category and status, including Needs approval. Entries link to the order, subscription, conversation, product or customer they are about.
• "Waiting for you" on the dashboard card when an agent needs your approval.

Changed

• Self-Driving Score is now agent actions ÷ (agent + team actions) over the last 30 days, counting only actions that actually happened. Automations and customer self-service are shown alongside it but do not change the score, and a draft waiting for approval does not count until it is sent.
• Live. The card and the Activity page refresh every 15 seconds while open.

Good to know

• History from the last 30 days was filled in from support conversations, subscription history, orders and automation runs. Team actions outside support and subscriptions are recorded from today.