v1.81
Your agent can answer chargebacks
Your own AI agent can now prepare the evidence for a chargeback, and send it to the bank once you say yes.
- Read the evidence on file. With View orders, your agent can see the evidence already on a Stripe chargeback, including what Stripe filled in for you, and whether the case qualifies for Visa Compelling Evidence 3.0, with what is still missing if it doesn't.
- Prepare evidence as a draft. With Manage orders, your agent can save evidence on the chargeback: tracking, delivery date, what the customer bought, your policies, and receipts, shipping proof or customer messages as JPEG, PNG or PDF files. A draft can be changed as often as needed.
- Sending waits for your yes. The bank accepts evidence once and it can't be changed, so your agent shows you what it will send first. An agent using an API key must get your yes in the chat. With a key that requires approval, the request waits in Agents → Approvals as Submit chargeback evidence, and it isn't sent if the deadline passed while it waited.
- PayPal cases are still answered in PayPal's Resolution Center.
See Connect your own AI agent and the store skill at platformdtc.com/SKILL.md.