Disputes answer themselves

Chargebacks can now be contested automatically. Turn it on at Orders → Disputes, on the switch above the table.

A card dispute gives you roughly seven days to respond, and a deadline that passes in silence is scored as a loss — the money, the goods, and a mark against the dispute rate that card networks cap. Until now PlatformDTC could show you a chargeback but not answer one; answering meant logging into your payment provider before a deadline nobody was watching.

Added

• Automatic evidence submission, per store, off by default. When on, we build the response from the order's own records — customer name and email, the IP the order was placed from, billing and shipping address, carrier and every tracking number on the order (including each leg of a split shipment), the line items, and your published refund policy — and submit it to the cardholder's bank.
• Timed to the deadline, not to the filing. Evidence goes about 48 hours before the deadline, because it can only be sent once: a delivery scan that lands on day five belongs in the response.
• Reason-aware. A non-receipt dispute leads with delivery proof, a duplicate-charge dispute explains the difference between the two charges, and a cancelled-subscription dispute answers the cancellation claim.
• An Evidence column on the disputes table — submitted (with the timestamp), queued, retrying, not contested, or deadline passed.
• An alert when we answer for you, listing exactly which evidence fields were sent, and a matching entry on the order's own timeline.

What it will not do

• It never contests a refunded order. If you already refunded, the money is back with the cardholder; those are marked not contested and left alone.
• It never fabricates. A fact the order cannot substantiate is left out rather than guessed — an issuer weighs a contradicted claim against you.
• It does not cover PayPal disputes, which have their own evidence process.

Note. Evidence can be submitted to a bank exactly once and cannot be edited afterwards. Turning this on delegates that one response for every future dispute; the exact payload we sent is kept on the dispute so you can always see what was argued.