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← Changelog

v1.44

Connect all your inboxes to Support

Support now reads every mailbox your customers write to, and you answer all of them in one inbox.

New

  • Connect as many inboxes as you use (Support → Inbox settings → Inboxes). contact@, support@ and a second brand's address can all feed the same Support inbox. See Connect your inboxes to Support.
  • DTCMail mailboxes connect in one click. Mailboxes on your store's verified DTCMail domain are listed in Connect an inbox, with no password to type. Any other provider still connects over IMAP, and the sign-in is checked before anything is saved.
  • Each inbox shows its health: when it was last checked, or the mail server's error and how long it has been failing, plus a warning when the domain has no MX record.
  • With two or more inboxes, filter the conversation list by inbox, see which address each email was sent to, and pick the From address when you write a new email.

Fixed

  • Links to a conversation open it every time. A link to /support?conversation=… clicked while Support was already open did nothing; it now opens the thread.