← Changelog
v1.172
Support replies sound like a person on your team
Support email replies now read like a normal person on your team wrote them, signed with the first name you pick.
New
- "Sign replies as" under Support → Inbox settings → Agent → How you reply. Type a first name (like Emma) and replies are written and signed as Emma. See How support replies sound.
Changed
- Warmer, more natural wording: first-name greeting, everyday words, no "Dear customer" or corporate filler. Replies never call themselves an assistant or bot.
- "Can I talk to a real person?" and "is this a bot?" are now left for your team: the agent doesn't reply, and the conversation shows in Support marked "they asked to talk to a person".
- Live chat: replies from your connected AI agent no longer carry an "Answered by AI" tag; they look like your team's.