← Changelog
v1.173
Texts and voicemails to your store's phone number in Support
If your store has its own customer service number, its texts and voicemails now arrive in your Support inbox.
New
- Voicemails in Support. Callers hear a greeting and can leave a message. It lands in the caller's Text conversation with a recording you can play right there, and the written transcript follows, usually within a minute.
- Phone line card under Support → Inbox settings shows your number. See Phone line: texts and voicemails.
Changed
- The reply box on a Text conversation now names the number your reply is sent from. Until carriers approve your own number for texting, replies go out from PlatformDTC's shared number.