← Changelog
v1.170
Choose to only send the cancel link, never cancel for the customer
You can now tell the support agent to only ever send the cancel link and never cancel a subscription itself — the customer cancels themselves on the page.
New
- "Cancel for the customer if they don't use the link" under Support → Inbox settings → Agent → Cancel a subscription. On (the default) keeps today's behavior: the agent sends the cancel page and, if the link goes unused, cancels for them within 24 hours. Off means the agent only ever sends the link — it never cancels anything on the customer's behalf, so it can never cancel the wrong subscription. See Cancel requests by email.
Changed
- With the setting off, the cases that used to cancel at once (a second ask, a mention of a bank or chargeback, a charge within 2½ hours) now also just send the link.
Worth knowing
- With it off, a customer who asks to cancel but never clicks the link stays subscribed and is charged again. Leave it on unless you have a reason to turn it off.