← Changelog
v1.128
Customers start returns and exchanges on your store
Customers can ask for their money back or swap for another size or colour themselves, without emailing you.
- Let customers start returns on your store. Turn it on from the Returns page and add the address customers send returns to. Customers find their order with its number and email or ZIP code, pick the items, and choose money back or an exchange. They can add a note and photos. See Returns.
- Review each one, or approve automatically when a request is inside your return rules.
- Exchanges: Approve & send new item creates a free order for the new size or colour.
- Money back: Mark received & refund sends the items' price back to the customer's original payment, minus your restocking fee if you set one.
- Customer requests show From customer, what they asked for, their note and photos on the Returns page.