Fraud solutions
Don’t just fight fraud, prevent it
Predict, detect, and manage fraud all within PlatformDTC. Get access to advanced machine learning, custom rules, and more built-in protection tools—for free.
Don’t have a PlatformDTC Store? Start a free trial.
Protect your business from fraud with new, powerful tools
In 2023, ecommerce fraud is expected to cost merchants worldwide over $48 billion USD.¹ Stop losing money to fraud with PlatformDTC’s free protection tools.
Streamline operations
Access all the tools you need to detect, block, and dispute fraud within PlatformDTC.
Maximize revenue
Approve more orders with confidence using the best fraud-blocking tools.
Reduce manual work
Automate fraud workflows to manage high-risk orders more easily.
Put our network to work
Leverage our advanced machine learning technology trained on billions of data points from our network.
10B+
Transactions trained by machine learning
99.7%
Acceptance rate on PlatformDTC orders²
$13B+
Transactions with free chargeback protection³
Prevention
Get ahead of fraud
Protect your business before you get hit with fraud—it’s easier than recovering lost sales.
Flexible rules
Control which orders you want to cancel, allow, or review by setting custom rules with PlatformDTC Flow.
Extra layer of security
Automatically authenticate payments with 3D Secure and avoid fraudulent chargebacks.
Fewer fraud transactions
Prevent credit card fraud at checkout with integrated card testing protection.
Detection
Block fraudulent buyers, not real ones
Make data-driven decisions
Use fraud analysis to decide what to fulfill based on key insights and order risk levels.
Identify fraudulent buyers
Automatically flag high-risk buyers through proxy detection.
Limit account takeovers
Get notified when suspicious activity or known attacks occur in your store.
Management
Keep your focus on sales
Spend less time and money on fraud and make growing your business your top priority.
Higher approval rates
Maximize your revenue and approval rates with integrated authorization optimization.
Automated dispute resolutions
Let dispute management run on autopilot while you focus on running your business.
Advanced controls
Create your own list of allowed and blocked users, so you can keep track of fraudsters.
No chargeback fees
Get chargeback fees and total order cost covered on eligible Shop Pay orders with PlatformDTC Protect.
Fraud screening runs on every order, on every store
Since we switched to PlatformDTC Payments, we approve 99.9% of our PlatformDTC orders and fraud hasn’t been an issue.
Unlock free fraud tools with PlatformDTC Payments
Take advantage of free protection tools by activating PlatformDTC Payments.
We’ve got your back
Help Center
Learn more about PlatformDTC’s new fraud protection tools.
Blog
How PlatformDTC scores risk, blocks fraud, and builds chargeback evidence for you.
Support
Reach out to our dedicated support team.
² The acceptance rate for PlatformDTC orders is 99.7%, but may vary by store. PlatformDTC does not decline orders on your behalf, it is in your control to decide which orders to approve or reject.
³ Total volume of transactions protected with free chargeback protection (USD).