v1.78
Your agent can manage subscriptions, refunds, fraud and chargebacks
Your own AI agent can now look after subscriptions, refunds, risky orders and chargebacks — and anything that moves money waits for your yes.
- Subscriptions. Your agent can open any subscription and see when the next renewal charges and exactly how much, after your renewal increase limit. With the new Manage subscriptions permission it can pause, resume, skip or unskip a delivery, move the next charge, change the quantity, swap the product, move a customer to another plan and cancel with the customer's reason. Your customers get the same emails as when you do it, and the subscription history shows which agent made the change.
- Risky orders. Your agent can list flagged orders — the ones PlatformDTC's fraud analysis ranks Elevated or Highest, and the ones the card's bank already reported — and read the reasons behind an order's risk level.
- Chargebacks. Your agent can list chargebacks with their deadlines and read one.
- Money, with your approval. With the new Move money permission your agent can refund an order (fully or partly, across every charge on it), charge a subscription now, change a subscription's price from the next renewal, and cancel an order as fraud (refund, block the card and email on Stripe, and stop the customer's subscriptions). Nothing moves until you say yes: an agent connected with sign-in asks you in Agents → Approvals, where each request shows exactly what it will do (for example, "Refund 40.00 USD on order #1042"); an agent using an API key must show you the amount and get your yes in the chat first. A charge that is under a chargeback is never refunded.
- New permissions on the connect screen and in Agents → API keys, under Orders & fulfillment: Manage subscriptions and Move money.
See Connect your own AI agent and the store skill at platformdtc.com/SKILL.md.