Dispute, payout and account fees at cost — itemised in Finance and deducted from your balance

These fees were always charged — to PlatformDTC, on your store's behalf — but they never appeared anywhere you could see them. They now have their own statement, every line at the processor's own price with no margin, and they are taken from the balance your sales build rather than added to an invoice a month later.

Changed

• Dispute fees, at cost. $15 for every dispute received, which the card network charges whatever the outcome, and a further $15 when a dispute is contested — credited back to you if you win. This replaces the $20 chargeback fee.
• Payout and account fees, at cost. 0.25% + 25¢ of each payout sent to your bank, and $2 for each month in which your account receives a payout.
• Collected from your balance, not your invoice. These fees, and any international or currency-conversion cost that could not be taken inside a payment (the v1.16 shortfall), are deducted from your PlatformDTC Payments balance. A deduction never takes your balance below zero; anything it cannot cover yet is retried when funds arrive.

New

• Platform fees on Finance → Payouts. An itemised statement of every amount — what it was for, the period, the amount, and whether it is owed, being collected, collected or credited — and every deduction made from your balance.

Past periods

• Costs PlatformDTC paid for your store before these terms took effect are recoverable at cost: international and currency-conversion costs not taken in a payment's fee before 09:00 UTC on September 11, 2026, payments charged below your current plan's rate, and dispute, payout and account fees. Each is itemised on Finance → Payouts, and nothing for a past period is deducted until at least 14 days after we email you notice.

Unchanged

• Your card rate — 3.8% + 30¢ on Basic, 3.5% + 30¢ on Pro, 3.4% + 30¢ on Enterprise — and the at-cost international (+1.5%) and currency-conversion (+1%) pass-through from v1.16.
• No margin on any pass-through, and still no separate transaction fee.
• A rate card agreed in writing for your store still applies.

The full terms are in sections 6.2.2 to 6.2.5 of the Terms of Service; every rate is on platformdtc.com/pricing.