Support shows the photos your customers send, and lets you send them back

Customers have always been able to attach things to the emails they send you. Until today the inbox threw all of it away: the text of the message came through, and the photo of the crushed parcel, the screenshot of the order confirmation and the PDF invoice did not. A thread would say "photo attached" and there would be no photo, so answering it meant leaving the dashboard and opening the mailbox in another client. Replies had the same hole in the other direction — there was no way to send a shipping label or a replacement receipt from the reply box.

New

• Files a customer sends now appear in the thread. Pictures are shown at full width, and every file — image, PDF, spreadsheet, anything — is listed under the message with its name and size, one click to download. Click a picture to open it full-screen.
• Attach files to a reply. A paperclip under the reply box, or drag files onto it, or paste a screenshot straight in. Images you attach are embedded in the email your customer receives, so they see the picture in the message rather than having to open an attachment.
• Attach files when you write first, too. The same on New email.
• A reply can be nothing but a file. "Here is your label" with the label attached and no words is a real answer, and Send now allows it.
• Up to 20 files per message, 25 MB each — the same ceiling email itself has.

Unchanged

• Nothing about how mail reaches you or leaves you. Same mailbox, same address, same threading.
• Your customers' files stay private. They are not on a public link. Only someone signed in to your store can open them, and every attachment is checked against its own fingerprint before it is handed over.