NewPlatformDTC is in public betaPlatformDTC is in public beta — sign up and finish with a real store, no waitlist.Read the announcement →
← Changelog

v1.125

Live chat on your store

Shoppers can now chat with you from any page of your store. Chats land in your Support inbox, and you (or your own AI agent) answer them.

  • Live chat. Switch it on in Support → Inbox settings → Live chat, with your own greeting. It appears on your published store within a minute, no republish. See Live chat on your store.
  • One inbox. Chats sit next to your email with a Chat label and a channel filter. Your reply shows in the chat and is also emailed when the shopper left an address.
  • Team hours. Shoppers are told when a person is around, and otherwise when your team is back and that the reply also comes by email.

New for agents

  • dtc_get_chat_settings and dtc_update_chat_settings (changes shoppers would see wait for the merchant's OK). dtc_list_support_tickets takes channel (chat, email, …), and dtc_reply_to_ticket answers in the chat.