Contact Us
We're here to help. Whether you're a Brand Owner setting up your store, a Customer with a question about an order, or a partner exploring collaboration — reach out using the appropriate channel below.
Quick Contact
Legalize Freedom LLC (dba PlatformDTC) A Delaware Limited Liability Company 16192 Coastal Highway Lewes, Delaware 19958 United States
Founder: Sang Nguyen General: hello@platformdtc.com
Departments
| Topic | |
|---|---|
| General inquiries | hello@platformdtc.com |
| Customer support | support@platformdtc.com |
| Sales & partnerships | sales@platformdtc.com |
| Billing & subscriptions | billing@platformdtc.com |
| Brand Owner onboarding | onboarding@platformdtc.com |
| Disputes & refunds | disputes@platformdtc.com |
| Chargeback assistance | chargebacks@platformdtc.com |
| Privacy & data requests | privacy@platformdtc.com |
| Security & vulnerabilities | security@platformdtc.com |
| AML & compliance | compliance@platformdtc.com |
| Fraud reports | fraud@platformdtc.com |
| Trust & safety | trust-safety@platformdtc.com |
| Legal & DMCA | legal@platformdtc.com |
| Press & media | press@platformdtc.com |
| Careers | careers@platformdtc.com |
Response Times
| Channel | Target response time |
|---|---|
| General support | Within 24 hours, 24/7 monitoring |
| Security issues | Acknowledged within hours; full response within 5 business days |
| Privacy requests | Within 30 days (per GDPR/CCPA) |
| Billing disputes | Within 5 business days |
| Customer disputes | Within 5 business days (acknowledgment) |
| Press inquiries | Within 3 business days |
Support Hours
We provide customer support 24/7, every day of the year. Response times may vary by channel:
- Email support (general): response within 24 hours
- Security and fraud issues: monitored continuously, urgent issues acknowledged within hours
- Compliance and legal inquiries: response within standard business hours, urgent matters escalated immediately
Reporting Specific Issues
Reporting a Security Vulnerability
We welcome responsible disclosure. Email security@platformdtc.com with:
- Affected URL or feature
- Steps to reproduce
- Potential impact
- Your contact info (optional)
We aim to acknowledge within 48 hours. Please do not publicly disclose until we've had a reasonable opportunity to investigate and remediate.
Reporting Copyright Infringement (DMCA)
See our DMCA Policy and submit notices to legal@platformdtc.com.
Reporting Fraud or Suspicious Activity
- For fraud affecting your account: fraud@platformdtc.com
- For suspected money laundering or sanctions issues: compliance@platformdtc.com
- For child safety issues: trust-safety@platformdtc.com (also reported to NCMEC)
Privacy & Data Rights
EU/UK/California residents and others with applicable privacy rights — see our Privacy Policy and submit requests to privacy@platformdtc.com.
Social
Our social channels will be updated here as they become public. For partnership and press inquiries in the interim, please email press@platformdtc.com or sales@platformdtc.com.
For Stripe / Payment Processor Verification
If you are contacting on behalf of Stripe, a card network, a regulator, or law enforcement:
Email: compliance@platformdtc.com Reference: please include your case/reference number for prioritized handling.
We respond to lawful requests within applicable legal timeframes.