PlatformDTC

Refund Policy

Last Updated: April 19, 2026

This Refund Policy explains how refunds work on the platform operated by Legalize Freedom LLC, a Delaware limited liability company doing business as "PlatformDTC" ("PlatformDTC"). Because PlatformDTC serves two types of refund scenarios — subscription fees paid to PlatformDTC, and product/service purchases made by Customers from Brand Owners — this policy is organized in two parts.

Part A — Refunds for PlatformDTC Subscription Fees

This section applies to fees you pay to PlatformDTC for access to the Service (e.g., monthly/annual subscription plans).

A.1 Free Trial

PlatformDTC does not currently offer a free trial. All subscription plans are billed from the date of purchase per the terms of the selected plan.

A.2 Monthly Subscriptions

  • Monthly subscription fees are billed at the start of each billing cycle and are non-refundable once charged.
  • You may cancel at any time. Cancellation takes effect at the end of the current billing cycle; you retain access until then.
  • No prorated refunds for partial months.

A.3 Annual Subscriptions

  • Annual fees are non-refundable after the first 14 days following purchase.
  • Within 14 days of initial annual purchase, you may request a full refund by emailing billing@platformdtc.com.
  • After 14 days, you may downgrade or cancel, but no refund is issued for the remaining period.

A.4 Exceptional Circumstances

We may issue refunds at our sole discretion in the following cases:

  • Service outages exceeding 72 hours within a billing cycle
  • Duplicate billing or billing errors by us
  • Unauthorized charges due to security breach on our side
  • Inability to deliver a paid feature that was advertised at purchase

A.5 How to Request a Subscription Refund

Email billing@platformdtc.com with:

  • Account email
  • Date of charge
  • Amount
  • Reason for refund

We respond within 5 business days. Approved refunds are issued to the original payment method within 5–10 business days.

Part B — Refunds for Customer Purchases from Brand Owners

This section applies when a Customer purchases a product or service from a Brand Owner through PlatformDTC's payment processing (powered by Stripe).

B.1 Brand Owner is Seller of Record

The Brand Owner, not PlatformDTC, is the seller of record for product/service purchases. Each Brand Owner sets and publishes their own refund policy, which must comply with this Refund Policy and applicable law.

B.2 Minimum Refund Standards for Brand Owners

All Brand Owners using PlatformDTC must:

  • Publish a clear, accessible refund policy on their storefront
  • Honor refunds for:
    • Products not delivered within advertised timeframe (or 30 days, whichever is shorter)
    • Products materially different from description
    • Defective or damaged products
    • Unauthorized transactions
  • Process approved refunds within 10 business days of approval
  • Respond to Customer refund requests within 3 business days

Brand Owners who fail to meet these standards may face:

  • Increased chargeback rates and Stripe penalties
  • Account review or suspension
  • PlatformDTC issuing refunds on the Brand Owner's behalf and deducting from their balance
  • Termination from the platform

B.3 Customer Refund Request Flow

1. Customer contacts Brand Owner directly (first 7 days)
       ↓
2. Brand Owner reviews and responds within 3 business days
       ↓
3a. If approved → refund processed within 10 business days
3b. If denied → Customer may escalate to PlatformDTC
       ↓
4. Escalation: Customer emails disputes@platformdtc.com
       ↓
5. PlatformDTC reviews evidence from both sides (5 business days)
       ↓
6. PlatformDTC issues final decision (may include refund deducted from Brand Owner balance)

B.4 Chargebacks

If a Customer disputes a charge with their bank instead of requesting a refund:

  • Stripe will notify PlatformDTC and the Brand Owner
  • The Brand Owner has limited time (typically 7–10 days) to provide evidence
  • PlatformDTC assists in evidence submission but the Brand Owner is ultimately responsible
  • Lost disputes result in chargeback fees plus the disputed amount being deducted from Brand Owner balance
  • Excessive chargeback rates (>1% of transactions) may result in account suspension or fund holds

B.5 Refund Eligibility Exceptions

Brand Owners may exclude the following from refund eligibility, provided this is clearly disclosed at purchase:

  • Digital goods that have been downloaded or accessed
  • Personalized or custom-made products
  • Perishable goods
  • Services that have been fully rendered
  • Final-sale or clearance items

These exceptions do not override statutory consumer rights (e.g., EU 14-day right of withdrawal where applicable).

B.6 How a Customer Can Request a Refund

Step 1: Contact the Brand Owner directly. Their contact information is on their storefront page and on order receipts.

Step 2: If unresolved after 7 days, escalate to PlatformDTC by emailing disputes@platformdtc.com with:

  • Order number
  • Brand Owner name
  • Date of purchase
  • Amount
  • Reason for refund
  • Copies of communication with Brand Owner

Part C — General Provisions

C.1 Refund Method

Refunds are issued to the original payment method. We cannot refund to a different card, bank account, or wallet.

C.2 Processing Times

  • Card refunds: typically 5–10 business days to appear on statement
  • Bank transfers (ACH/SEPA): typically 7–14 business days
  • Wallet refunds (e.g., Apple Pay, Google Pay): per wallet provider

C.3 Currency

Refunds are issued in the same currency as the original transaction. Exchange rate differences are not reimbursed.

C.4 Tax Refunds

Where applicable, sales tax, VAT, or GST collected at purchase is refunded together with the principal amount.

C.5 Fraudulent Refund Requests

Fraudulent refund requests (e.g., "friendly fraud" — claiming a product was not received when it was) violate our Acceptable Use Policy and may result in account termination, transaction reversal, and reporting to authorities.

C.6 Changes to This Policy

We may update this Refund Policy from time to time. Material changes take effect 14 days after notice. Continued use of the Service after the effective date constitutes acceptance.

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