One inbox for every mailbox

Connect as many store mailboxes as you need in one click and filter by inbox. Replies go out from the mailbox the customer wrote to and thread back into their email.

Work the queue

• Open, Pending and Closed views, search by customer or subject.
• Snooze a conversation until the next morning, close and reopen it.
• Write a new email to a customer and choose the inbox it comes from.
• Send and receive attachments, stored privately.
• Insert saved replies into the composer.

Customer context

Beside each conversation: the customer's order count, lifetime spend, active subscriptions and recent orders, each linking to the order.

Support agent (optional, off by default)

Set each action to Off, Draft (the agent prepares it and you click) or Auto:

• Send replies and answer order-status questions.
• Cancel, pause, skip, discount or resume a subscription, and cancel a membership.
• Close resolved conversations or hand them to your team.

Limits you control: a minimum confidence, the identity check a customer must pass, the largest discount and subscription value it may touch, a daily action cap, business hours and reply timing. It can offer a retention offer before cancelling. Drafts wait for your approval, and the panel shows why the agent did not reply. The agent never issues refunds.

Before you start

Mailboxes are connected from a verified mail domain on your store. Email is the only channel.